Our staff are on hand during work hours to resolve any query you may have. Meanwhile we hope this list of FAQs might be helpful.

Do you have a physical shop I can visit?

Sadly not. We had to close our boutique in August/September 2021. You can read more about our closure here. We are however still online and we hope to hold pop-up events. Sign up to our newsletter here to make sure you don't miss them. 

What sizes do you stock?

Currently we stock UK 8-18 as standard but in some garments we are able to stock UK 6-28. You can read more about the sizes we stock and why in Rowenas blog here.

We are working hard to expand our size range, read about our first plus size consultation here, so please do keep an eye out for updates and as always we welcome any and all feedback. Contact Us

Do you Ship internationally? 

We ship everywhere and anywhere. At checkout you will have postage options of Royal Mail (who will take care of your package in the UK and then hand it over to your local delivery service) and our chosen courier DHL. 

I reside outside of the UK, can I shop VAT/Tax free?

Yes you can providing your location at time of purchase and your shipping address are both outside of the UK. Please note that you might need to pay VAT/Tax and/or duty at point of entry to your country. You are responsible for these costs. 

Can I shop in American dollars/Euros?

Yes and it will still be VAT/TAX free. If you are using a desktop you will find the currency menu by clicking GBP at the top right of your screen. If you are using a mobile click the three lines in the top left, click GBP at the bottom of the menu and then select USD or EUR.

How long will my order take to arrive? 

Full information can be found on our Shipping Information page.

If you have selected Free UK Delivery your parcel can take up to 10 working days to arrive.

If you have paid for DHL delivery service then as long as you received your order confirmation by 2pm then your parcel will go same day. Royal Mail is generally pretty reliable at delivering within their stated guidelines but please remember that Sundays and Public holidays are not working days for them with no collection or delivery and there is only a limited Saturday Service. For more information visit www.royalmail.com 

Please note that pre-order items will take longer to arrive. Full information can be found here

What if I'm trying to place an order but I need it super quick?

If you are working to a tight deadline, (e.g. a missed birthday, or a last minute party dress is needed), please get in touch before placing your order so we can confirm it is possible to get your items to you within the time you need. Team work always wins! We will happily go the extra mile and get quotes for couriers within the hour or alternative international shipping carriers if the standard Royal Mail Services don't meet your needs. 

If you're placing your order outside of work hours and there's something about your order we must know before we dispatch email boutique@revival-retro.com Nothing is going to happen our end until the beginning of the next working day when we return to work, All the stock is in one place and our staff will personally collate your order and lovingly pack it before passing it over to Royal Mail/DHL to do their bit. 

What is your returns policy?

Full details can be found on our Returns & Exchanges page.

Can we have a personal moment here? If you have ordered a dress that you think looks sexy, then please, try it on with your sexy underwear! Of course what's sexy can be different from person to person so choose what makes you feel your best. We can’t be there with you to tell you how it’s supposed to look, but we know that if you’re feeling good then that’s half the battle won. We are are own worst critics so invite a friend round and get an objective opinion or alternatively email us some pictures and we'll give our honest opinion and help with styling advice.

We love to hear hear how you get on with your purchase, but especially if it’s not making you happy. Drop us an email! Let’s talk about it! Maybe we can find a fabulous solution for your dress requirements. With our expertise in the size and fit of everything we make and stock we will be able to understand your concern and suggest an alternative that will do a better job. 

If it really hasn't worked out then as per our Terms and Conditions you can return the item for a refund. Just make sure not to get any makeup or deodorant marks etc on the items you try on. We inspect the goods before we send them out and need them back in the same condition.

Can I exchange an item I’ve purchased online?

Full details can be found on our Returns & Exchanges page.

Absolutely, provided we receive the goods to exchange back within 14 days, as per our Terms and Conditions.

Please note that all exchanges are final.

How long will it take for my returned funds to show in my account?

Whilst we will action any refund due within 10 days of us receiving the goods, it will depend on the banks how long it takes for the funds to show in your account. Once we have processed your refund you will receive an email notification. 

Faulty items

Please come to us ASAP if you think there is an issue with anything you have bought from us. Please remember that we are not the makers of all of the goods. If you think you need to speak to us about something that you’ve got from us, please get in touch on boutique@revival-retro.com.

How do you take your coffee?

Thanks for asking, we'll have a flat white no sugar please! We're coffee mad here and always make a point to support independent coffee shops locally. We take a keen interest in whose coffee beans they use and like to get to know our baristas. If you're visiting London or Glasgow please don't hesitate to ask us for recommendations.

Do you have a great wardrobe?

Yes. We love our job! Rowena the owner knows what she likes and when she finds something that works really well for her she will often have duplicates of the same thing and every colour option available, a policy she recommends to her customers. Lottie loves skirts, dresses and cardigans that she can mix and match with her true vintage pieces.