RETURNS & EXCHANGES

Revival is located in London, UK. We sell what we have in stock but are always willing to help with special requests whenever we can but pre orders, special orders and custom orders all must be paid in full to confirm the order..

For enquiries or customer service please contact

boutique@revival-retro.com

0207 636 8922 (during opening hours).

Revival Retro, 30 Windmill Street, London, W1T 2JL.

Our conditions

Goods eligible for exchange or refund should ideally be received by us within 14 days of date of delivery. Your Consumer Rights are of course as per the Consumer Contracts Regulations

The date of delivery will be taken as the date given on your tracking reference. All orders require a signature upon delivery. Your tracking reference is emailed to you on the day of despatch.

Goods to be refunded or exchanged must be returned at your own cost and are your responsibility until received by Revival. We recommend you return goods by secure delivery with signature upon delivery (please remember to include your name, phone number and email as well  as the original order reference). A full refund of the cost of goods will be made where the items are returned by the deadline in the condition in which they were sold e.g. as new and unworn (for shoes; we recommend you try these on carpet only and shoes must be returned in the original box). All garments are dispatched with a returns advice label intact if this is torn or detached no refund or exchange will be offered. Only remove the Returns advice label once you are sure you want to keep your purchase. Refunds are at the sole discretion of Revival.

Personalised items or items where a seal existed and has been broken are non refundable and non exchangeable.

Discounted and sale items purchased from our London boutique are excluded from general Terms and Conditions. Please note that these discounted items are non refundable and non exchangeable. Your statuatory rights are unaffected.



Complaints & Feedback

If you believe the goods were defective at the time of dispatch then you must advise us in writing within 48 hours of receipt.

We stand behind our products and should you be dissatisfied in any way we would like to know. We will listen to your complaint and do our very best to resolve the matter in a manner you find satisfactory.

Your rights to return goods that are faulty or unfit for purpose are protected under UK law.

This Site may contain links to other sites of third parties. We are not responsible for the content or privacy practices of those other sites.

All information given on this site is provided in good faith and to the best of our ability.

For all enquiries please contact Rowena Howie at The Revival Retro Boutique, 0207 636 8922 rowena@revival-retro.com 29/30 Windmill Street, London, W1T 2JL.

Revival Retro Ltd is a a UK registered company in England and Wales. Company number 07661191,

Company registered address: Elm Farm, Woodstock Lane South, Claygate, Esher, KT10 0TB.