For those of you who shop online we wanted to make you aware of a small change we have made to the checkout on our website.
Previously the first shipping choice at checkout was “COLLECT IN OUR LONDON STORE” which was a free option and quite popular with both our local regulars and international customers who were planning a visit.
However we have recently discovered that for certain payment methods, this free collection option was often mistakenly pre-selected for customers who actually required their order to be shipped which was frustrating and caused confusion.
So, we have removed “COLLECT IN OUR LONDON STORE” from the shipping options and introduced a new “Pick Up” tab as shown below circled.
If you wish to pick up your order from our boutique instead of having it shipped, then simply click on the "Pick Up" tab. Once selected the next screen will look like this:
At the moment due to our boutique operating by pre-booked appointments only from the 15th June (read more about that here), pick up slots will be organised around them and so will be very limited.
Once we receive your order with the pick up request we will get in touch to organise a day and time for you to visit the boutique. We will try to have your order ready to collect in 2-4 working days but given the situation and potential diary clashes, it might be longer. We will of course be as accommodating as we can.
When you arrive at the boutique at your allotted time, please knock and the staff member working will direct you to the side entrance. Please be prepared to show your order confirmation email and ID, anything official with your name on that matches the name on the order, to complete the pick up.
If you have shopped on our website before it may already input your details and assume you want your item shipped in which case you will go straight to the shipping page as shown below.
If you wish to select "Pick Up" you will need to click on "Return to information" as circled above. It well then take you back a step and give you the option to choose "Pick Up" as circled below:
Once you click on the "Pick Up" tab you will be able to complete your order as usual with your preferred payment method.
We hope you like the new feature and find it useful. If you have any questions or feedback please don't hesitate to email us at email@example.com