Rowena was interviewed by Kate Hills from Make It British where they chatted about pivoting business and how she puts our customers, you, at the heart of everything she does.
Discover:
- About Rowena’s background and why she set up Revival Retro
- How Revival Retro started as a pop-up shop
- Why she also decided to launch her own UK-made brand to stock in the shop
- How Revival Retro has developed the business around customer demand
- How she has overcome the challenges of Covid on her retail business
- What can Government do to help support small independent retailers?
- Adapting a brick and mortar store to online
- How she has used social media to engage with her customers
- How she has translated the personal touch that Revival Retro has in store to the online offer
- Working with influencers to grow the business
- Advice for other brands wanting to offer an in-person sales experience
Listen through the Make It British website here, or anywhere you usually listen to podcasts.